Restaurant operations

The restaurant industry can be very exciting, challenging and financially rewarding if you operate your business model effectively. High labour costs, frequent staff turnover and rising costs of goods sold squeeze margins, while changing consumer trends make staying relevant a constant challenge. By pooling the collective experience of experts who have worked with successful national and international chains, we work closely with your team to provide ideas and strategies to improve performance and sustain growth.

Whether you’re looking to grow your independent business or turn around an underperforming one, your restaurant operations consultant should provide more than ideas that work well on paper. You deserve a partner who understands the challenges facing management and frontline workers and will develop solutions that work at the unit level.

Menu innovation

Culinary development and menu innovation are critical components of your brand’s competitive advantage, growth positioning and long-term financial health. We have developed hundreds of food and beverage programs and menus for stand-alone and multi-unit concepts. Menu recipe development is our specialty. With a deep understanding of the impact of back-of-house efficiency on profits, we deliver practical menus that balance distinctive flavours and presentations with targeted food costs, contribution to profits and a focus on consistent execution. Combining science, psychology and mathematics, we deliver restaurant menu design solutions that influence customer behaviour to optimise sales and operations.

Team Development

When it comes to building strong teams in the food and beverage sector, we know what works because we’ve worked in the restaurant industry ourselves. Our restaurant staff consultants understand the pressures your staff face and the skills and personality types that make the most successful teams. We have developed practical human capital management solutions based on practice, not textbook theory. Whether recruiting new talent from outside your organisation or promoting from within, our experienced restaurant staffing consultants provide information, strategies and hiring tools. We’ll help you develop your teams in a way that is cost-effective, compliant with industry regulations and true to your company’s values.

Optimising Sales

Operators often focus on their bottom line but struggle to increase top-line sales in a competitive market. We will identify untapped opportunities to help you maximize every customer transaction and deliver memorable dining experiences. Applying an innovative approach, our foodservice consultants partner with your team to create executable strategies. Menu optimization, new revenue streams and targeted initiatives can increase customer traffic, keep them ordering your food and keep them coming back.

Optimising operations

What operational inefficiencies are costing your restaurant? Your business can only grow when clear and comprehensive systems and controls are in place. We objectively evaluate your concept and daily operations to uncover potential efficiencies, cost reduction opportunities, back and front of house improvements and management procedures. We will work with you to set realistic goals to reduce labour and other costs that make your life easier and are reflected in your profit and loss statements.